Returns & Refunds Policy — JAKTMEN™

Last updated: 26 June 2026

1. Overview

At JAKTMEN™, we want you to feel confident in your purchase. Because our products are dietary supplements, returns are handled carefully to ensure product safety and compliance.

This policy explains when returns, replacements, or refunds may be available.

2. Change of Mind

For health and safety reasons, we cannot accept returns for change of mind on:

• Opened products

• Used products

• Products where the seal has been broken

Unopened items may be eligible for return in limited cases, in line with Australian Consumer Law.

3. Damaged, Incorrect, or Faulty Items

If your order arrives:

• Damaged

• Incorrect

• Missing items

• Faulty

Contact us within 7 days of delivery at info@jaktmen.com with:

• Your order number

• Photos of the product and packaging

We will arrange a replacement or refund according to our assessment.

You can request more detail via damaged item process.

4. Lost or Delayed Parcels

If your parcel appears lost or significantly delayed:

• Email us at info@jaktmen.com

• We will open an investigation with the carrier

• Resolutions may include replacement or refund, depending on the outcome

We cannot guarantee delivery times for international shipments due to customs and carrier delays.

You can explore the lost parcel process.

5. Returns Eligibility

To be eligible for a return:

• The item must be unopened, unused, and in its original condition

• The request must be made within 30 days of delivery

• Proof of purchase is required

We reserve the right to decline returns that do not meet these conditions.

6. Return Shipping Costs

Return shipping costs are the responsibility of the customer unless:

• The item was damaged on arrival

• The item was incorrect

• The item was faulty

We do not reimburse customs fees, duties, or taxes.

7. Refunds

Once your return is received and inspected:

• We will notify you of approval or rejection

• Approved refunds are processed to your original payment method

• Refunds may take 3–10 business days depending on your bank

Shipping fees (if any) are non‑refundable.

You can request more detail via refund timelines.

8. Exchanges

We do not offer direct exchanges. If you need a different product, please place a new order once your refund is processed.

9. Subscription Orders (if applicable)

Subscription orders can be cancelled anytime before the next billing date. Refunds for subscription renewals follow the same rules as standard orders.

Learn more via subscription terms.

10. Customs, Duties & Import Restrictions

International customers are responsible for:

• Import duties

• VAT or GST

• Customs clearance fees

If a parcel is returned due to refusal to pay customs charges, we may deduct associated costs from any refund.

11. Contact Us

For returns, refunds, or support:

JAKTMEN™ — Customer Support Email: info@jaktmen.com Brisbane, QLD, Australia Website: www.jaktmen.com